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Frequently Asked Questions About HFS:
Q. How do I acess Home Financial Services (HFS)? A. If you are enrolled in the HFS Service, simply enter your information in the HFS Login Area on the left side of the screen. New users need to fill out an application. To get your application, click here or stop in any branch office. Back to TopA. No. HFS is FREE to use for all members! Back to TopQ. What if I forget my PIN/Password? A. Passwords are a minimum of 5 characters. They can be letters, numbers, or any combination of them. If you happen to forget your password, contact the credit union and a new one can be assigned to you. Back to TopQ. Why is my account "Blocked"? A. Your account becomes "Blocked" when an incorrect PIN/Password is entered 3 or more times. To have your account "Un-Blocked", contact the credit union to have it reset. A new PIN/Password will then be assigned to you. Back to TopA. Yes. Your online account information is available only via secure web access, utilizing 128-bit encryption, that requires an Account ID and Password. Unless you share your Password, no one else can view your information online. Back to TopQ. Do I need special software? A. No. The only requirements are an Internet connection and a browser which supports at least 128-bit encryption. Microsoft Internet Explorer (version 5.5 or higher) or Netscape Navigator (version 6.0 or higher) should be sufficient. To view your current browser's version and/or encryption strength, click on "Help" on the browser tool bar and select "About". It should read Cipher Strength: 128-bit.Back to TopQ. What transactions can I perform on HFS? A. With HFS you can view up to 3 months of account/loan history as well as perform the following transactions:
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